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The service standards in today's global business economy have changed. Fortune 1000 Companies out source customer service to other countries to save money and forget that building and maintaining customer relationships is all about EXTRAORDINARY CUSTOMER SERVICE. Many of our competitors are following this global trend to cut corners.
Superior Products & Extraordinary Service!!! THAT'S WHY!
SUNSHINE RENTALS feels very differently. We do not cut corners, out source tasks, or lower our standards of excellence to make our bottom line look better. In fact, in 2006 we have done the exact opposite of our competitors. We have made significant investments in 4 areas:
- Technology: New Customized Software platform that is full integrated from end to end vertically and horizontally through out our company. All with one goal in mind, providing you, our customer, with Extraordinary Service.
- Service Fleet: Expanded our Fleet of Service Vehicles to 5 UD Trucks. All are environmentally friendly and customized to stock spare inventory, meet our specific and demanding needs. We own our fleet, to ensure service levels are always at 100%. (other companies lease or rent as needed hence why they do not carry spare inventory!)
- Inventory: We continually update our inventory to maintain our products in Superior Showroom Condition and donate the inventory that is no longer suitable to homeless rescues throughout Southern California.
- TEAM!!!: We continually train, monitor, and review our team of dedicated employees. We measure our teams success by the constant customer complements we receive. A week does not go that we do not receive one! We pride ourselves on incredibly low employee turnover!. Our employee retention ratios far exceed that of the rental industry as whole.
We want to earn your business the old fashion way...by exceeding your expectation each and every day. NOT by price cutting, under bidding, or lip service. If we make a commitment we live up to it. Promises made are promises kept! We do not cancel pickups at the last minute and delay deliveries for any reason. Each and every customer is important to us.
We are ultra flexible and able to customize our products and service offers to meet your companies exact needs. |
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